Posted to
Miscellaneous, by curmi on the December 27th, 2008
Regular readers may recall an earlier article this year about my moving away from mobile network 3. To recap, I left 3 in August, paying out my contract. In September I received a new bill from 3 for $1.61 – that being the surcharge on my credit card I’d used (automatically) to pay the final bill. Then in October I received a bill for 1 cent – that being the surcharge on the $1.61 I’d paid the previous month. I joked about what would happen in November.
November came, and I received a new bill.

Yep, 1 cent again, though the total to be paid is $0. Insanity!
So, I mailed 3 about this. I wrote, through their web interface:
Enquiry details : I have left 3, but you keep sending me a bill each month for 1 cent. It is probably costing you more each month taking 1 cent from my account than the 1 cent. Can this please stop!
Action : Stop sending me a bill each month for 1 cent!
I waited, and got the following email response:
Hi Sir/Madam,It looks like you’re asking about your invoices, you can access the last 12 invoices for your account from My 3 online.
Visit http://my.three.com.au and register or login.
…
Ok, the paperclip didn’t come with the email, but I swear that that is the text response I received. Complete with odd grammar and spacing. And it sounds like the Microsoft Office paperclip, though you’d think if it was automated they would have got the grammar and spacing correct.
I replied to the email:
This does not answer my question. I will repeat the problem.
…
And repeated what I’d said in the first email. Ten days later I finally got a reply (I’d almost given up):
Dear Jamie,
Thank you for your email regarding your 3 Account. We apologise for the delay in responding to your query.
We have made an adjustment to your Account so that you will no longer receive any further invoices. We apologise for this error.
So far I have not received any further bills, so I may be finally free.